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THE ASK

Magic Bullet consulted with a publishing service provider Lumina Datamatics to provide Product Management services for their client, a large university system in the Southwest.  Working with the team on the ground in Austin, we put together an agile plan to help the team deliver a mountainous task: delivering several online courses in various subjects for students in advance of commencement, designed to be used remotely by part time and hard-to-reach students via an online courseware system designed for mobile and tablet users.

THE CHALLENGE

A small core of account and project management working with overseas production team. Mobile-first tablet development, compiled and pushed live.  A waterfall process and a team accustomed to succeeding by acts of heroism in place of a streamlined operational process.  The first promise we made was “everyone goes home at night. No more heroes,” moving to a Scrum-based agile delivery process on JIRA, every word product ticketed into Epics, Stories and Sprints.  This  created a foundation of trackable progress, velocity, and capacity, and established a baseline understanding between teams in New York, Mumbai, and Austin. Most importantly, over time this established out a repeatable process with the team to produce their best work, moving from a one-off project to a consistent delivery operation.

THE RESULT

Over a dozen subjects live and in the hands of hundreds of students who would otherwise not be able to take the courses.  Happy students, happy clients, and a personal request from the client to join the next project!

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